Alarm Users: Prevent False Alarms
As an alarm owner, it is important that you take responsibility for the operation of your alarm system. False alarms can be prevented.
- The vast majority of false alarms are caused by user error.
- Everyone who has a key to your home or business needs to know how to operate the system and how to cancel an alarm with their password.
- Typical persons causing false alarms are your children, neighbors, house sitters, new employees, cleaning crews, real estate agents, delivery personnel and contractors; either they did not have the code or did not know how to properly operate the system.
- Provide anyone using your alarm system hands on training.
- Failure to shut interior doors to control pets can cause false alarms.
- Doors and windows not properly locked can be blown open during wind storms.
- False alarms can also occur because of after hour’s deliveries or when businesses fail to lock a closed door and then a customer opens it.
- Exit and re-enter with a time delay. Once you exit, you must disarm the system to re-enter if you forgot something inside. The exit time delay allows for only one exit before it arms the system.
- Balloons and hanging items are a cause of false alarms.
- Notify your alarm monitoring company immediately of all changes in responsible parties and/or phone contact numbers. This can help prevent a false alarm call and is extremely important during emergency contact notifications.
- Keep the 24 hour phone number of your monitoring company handy. You cannot cancel an activated alarm by calling 9-1-1; only your alarm company can cancel the alarm.
Alarm System Maintenance
- Know how your system works. Check with your alarm company if you have questions. If you have misplaced the operations manual, ask your alarm company for a copy.
- Schedule regular maintenance checks by your alarm company; they can help prevent equipment problems and provide valuable on site training.
- Test the system according to the frequency suggested by the alarm company.
- Notify your alarm company if you add DSL, VoIP, call waiting, fax line, change your direct phone lines or add new walls or remove walls.
- Change the back up batteries every 3 to 5 years or earlier if you have experienced long power outages. Check your batteries on wireless alarm systems.
- Have the system’s sensors properly set for all door and window contacts, pets, balloons, hanging decorations and air heating/AC systems.
- If high winds and storms have caused a false alarm, have your alarm company readjust your sensors or upgrade your alarm sensors.
- The technologies in alarm equipment have advanced tremendously in the past few years; check with your alarm company to take advantage of new systems.